Our approach to tech repair
At Shane's Tech Rescue, we pride ourselves on a unique, personalized approach to tech repair. Operating out of our home in Richmond, Kentucky, we've eliminated the overhead of a traditional storefront, passing those savings directly to you. This allows us to focus on what truly matters: providing meticulous, high-quality repairs for your beloved devices. Explore how our commitment to excellence and efficiency can get your tech running like new again.
Frequently asked questions
Got questions about your device repair? You're in the right place! Shane's Tech Rescue is dedicated to transparency and making the repair process as smooth as possible. We’ve compiled answers to the most common inquiries to help you understand our services, process, and commitment to bringing your tech back to life. If you don't find what you're looking for, feel free to reach out!
What kinds of devices do you typically repair?
Shane's Tech Rescue specializes in a wide range of devices, including gaming consoles like PS1, PS2, PS3, PS4, PS5, Xbox original, Xbox 360, Xbox One, Xbox Series S/X, Nintendo Switch, Switch Lite, Switch OLED, Switch 2, Steamdeck, and ROG Ally. We also expertly repair computers from brands such as Apple, Samsung, HP, Dell, Lenovo, and all prebuilt systems, covering both laptops and desktops. Phones and tablets are also welcome!
Since you don't have a storefront, how does someone get their device to you for repair, and how do they get it back?
Our flexible service ensures convenience despite not having a physical storefront. We offer several options for device drop-off and pickup: we can arrange a personal meeting, you can ship your device directly to us, or you can utilize our in-person drop-off service. For certain repairs, we even offer mobile repair services, bringing the fix directly to you!
What's the typical process for getting a price quote, and how long does a repair usually take from start to finish?
Getting a price quote is straightforward: simply let us know the device you have, describe the problems you're experiencing, and tell us your desired outcome. We'll provide a clear quote. Repair times vary depending on the issue and parts availability, but we always aim for quick turnaround times to minimize your downtime. We'll keep you informed every step of the way.
What makes your repair service special or better than other options out there?
What sets Shane's Tech Rescue apart is our dedication to a personal, 'elegant touch' for every repair. As a home-based business, we offer personalized attention and meticulous care that larger shops often can't. We treat every device as if it were our own, ensuring a thorough and high-quality fix. Plus, our low overhead means competitive pricing without compromising on service excellence. You're not just a number; you're part of our story.
Ready to get your tech rescued?
We understand how essential your devices are to your daily life. At Shane's Tech Rescue, we're more than just technicians; we're problem-solvers passionate about bringing your electronics back to peak performance. Experience the difference of a personalized, expert repair service that prioritizes your needs and budget. Let us be your go-to for all tech repair needs in Richmond, Kentucky.